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Voted Most LOVED Pediatrician

Sunshine Pediatrics

For the Parents of Our Patients

For your convenience, the following documents are available for your quick reference:

1. Notice of Privacy Practices

2. Office Policies

3. Financial Policies

4. Has your address or phone number changed? Please fill out our Demographic Form.

5. Changing Insurance? If you are changing your insurance plans, please do the following:

Check our Insurance List and/or call our billing department to make sure we are in network with your new plan.

We will need a cler copy of both sides of your new insurance card if we cannot scan the original. Fill out the following insurance form and either fax (803-980-2229) or bring it to your upcoming appointment: Insurance Form

6. Is someone else bringing your child in to be seen?

If the adult accompanying your child to our office is not already listed on his/her Authorization for Medical Care form, please fill out the following and either fax it to our office at 803-980-2229 or send it in with your child. Authorization for Medical Care Form

7. Do you need a copy of or are you moving and need to transfer your child's records? Release of Medical Records

If you move and find a new pediatrician, fill out their Medical Release of Information form to transfer your child's medical records. They will forward it to us, and within 30 days, we will send them your child's entire record. Alternatively, if you'd like a copy of your child's record (the entire record or something specific) sent to you, please contact our Medical Records department by calling 803-980-7337 option 4.

8. Emailing requested documents:

We have an online form if you are requesting any of the following documents to be emailed: SC Immunization Certificate, your child's most recent physical/medical form, an itemized receipt, or a school excuse note. Please fill out the following: www.bit.ly/SunshineEmailRelease. If you need any other documents emailed, please contact our medical records department at 803-980-7337 option 4.

  • Insurance

    Sunshine Pediatrics is contracted with the following insurance companies and/or physician networks. A physician network is a group of physicians that a smaller insurance company may “rent” to provide care for their members. This means many smaller insurance companies may not be on this list, but the network they use might be. Always check your card to see which network they use. While we do file claims to your primary insurance, we do not file claims to secondary insurance plans. We will, however, provide you with the information necessary to file your own claims.


    This list of insurance and networks can change at any time. We recommend that you call our billing department if you do not see your plan on this list: 803-980-7337 option 4.


    Please keep in mind:

    In order for us to file your medical claim accurately and within the timely filing requirements of your insurance plan, we request that you bring your insurance card at every visit. It is your responsibility to provide us with the most recent insurance card. If your insurance has changed, and you do not have the new insurance information, you will be asked to pay in full at the time of visit. Once the information is received and the insurance has paid the claim in full, your payment will be refunded.


    According to our contracts with the insurance companies and networks, we are required to collect your copay on the date of service. There is a $10 late fee for all copays and co-insurances not paid within 24 hours of the date of service. Deductible responsibilities are also expected to be paid at the time of service. We will accept a $50 deposit toward your deductible, but if any balance is not paid within 30 days of being invoiced, the full deductible balance on future appointments will be due at the time of service. See our Financial Policies for more information.


    We will make every effort to determine the benefits of your insurance plan prior to your visit, but it is up to you to know what your plan covers. We cannot guarantee that benefit information given to us is correct, and so the ultimate financial responsibility for any medical treatment is yours.


    We recommend that you call your plan before your visit to find out what your benefits cover. You should ask specifically about wellness benefits, sick benefits, and immunization coverage. You should also ask if any deductibles, copays, and/or coinsurances apply to each of these benefit categories and see if there is a cap or maximum benefit amount that applies to each of these as well. For a glossary of commonly used insurance terms, please see our Financial Policies.


    • Absolute Total Care

    • Aetna

    • Ambetter

    • BeechStreet network

    • Blue Cross Blue Shield

    • BlueChoice Health Plan

    • BlueChoice Medicaid (Healthy Blue)

    • Cigna

    • CoreSource (uses multiple networks)

    • Coventry HealthCare

    • First Health/Coventry

    • Humana and Humana Medicaid

    • MedCost

    • Medicaid (SC only)

    • Molina and Molina Marketplace

    • MultiPlan network

    • PAI - Planned Administrators, Inc.

    • PHCS (now MultiPlan network)

    • Premier Health Plan (now SuperMed)

    • SuperMed network

    • Tricare (Out of Network Only)

    • United Healthcare

    • United Medical Resources

  • 24-hour After Hours Call Instructions

    Our own providers are on call 24 hours a day, 7 days a week. We currently have no plans on using an outside nursing company to cover our after-hours calls. 


    If you have an after-hours emergency that does not require an ambulance, please call our office at 803-980-7337. Please do not call for routine matters such as referrals, shot record requests, or an appointment time. Those calls should be made during Office Hours. The after-hours message you will hear will give you instructions on how to leave a voicemail message for our providers. Our phone system will page the on-call provider, who will then call you back within 30 minutes. If you do not hear from us within 30 minutes, please call back. More specific information can be found in our Office Policies.

  • Nurse Advice During the Day

    During business hours, if you have a routine question about your child, you can call our nurse triage department for guidance and/or advice. Our triage staff follow the Barton Schmitt Pediatric Telephone Protocols, but our individual providers may have their own protocols that may apply to certain concerns. Any phone advice given is reviewed by your provider. Our triage nurse is available to answer questions on a wide range of topics, including whether a child needs to be brought in for a visit, or for advice on what to do for a gassy baby. 


    For the vast majority of calls, the service is free. If however, the phone call leads to a prolonged conversation with the provider, or if a prescription and/or other orders must be sent in, there will be a charge billed to your insurance company.


    Most important to know about our nurse advice staff is that we don’t just give the answer to your question without understanding the full picture of what is going on with your child. For example, you may call us for a Tylenol dose, but we would not be doing our job if we didn’t ask why, you needed it. Maybe your child shouldn’t get Tylenol, but a different medicine, or none at all. Maybe your child would be better served by a visit with one of our providers. Either way, we would not be practicing responsibly if we simply gave you the dosage and hung up. We take pride in providing you with care that is as comprehensive as possible over the phone.

  • Saturday Hours

    Our Saturday hours are for urgent care only made by appointment. These hours are typically 9:00 am - 12 noon, but they may vary if there are not enough patients needing an appointment. During the summer, we are typically closed completely on Saturdays. 


    We also do not allow the pick-up of prescriptions, school/daycare/camp forms, shot records, or other items, since we cannot be guaranteed to be open as late as you may need. Call first thing in the morning in order to get on the schedule to see the provider. Saturday charges will apply. For more information, please see our Office Policies.

  • Making Appointments and Walk-Ins

    We do not accept walk-ins. We ask that you call to make your appointment so that we may prepare for your visit. Please do not try to add on another child after you arrive. If you have a concern that a brother or sister is also sick, you must tell us on the phone when making your appointment. We will always try to make your appointment with your preferred provider, but if that provider is not here or already has too many patients, we may have to schedule you with one of our other providers. We do this to optimize our schedule so that we are utilizing our resources efficiently and wisely. We appreciate your understanding in this matter.

  • Need a Form Filled Out?

    If you have a physical form (or any form) that needs to be filled out for a sports team, camp, extra-curricular activity, school, or any other reason, and you’ve had a routine well-child exam within the past 12 months, please bring the form (do not fax it) to our office for us to fill out. You may pick up the completed form after 48-72 business hours (not including Saturdays). There is currently no charge for this service. Please do not fax us your blank form because of quality concerns. 


    Please note:

    1. We cannot fill out the "physician" portion of any form until the "parent" portion is filled out first and included in what you give us, and 
    2. Your account must be in good standing for us to process any paperwork, certifications, or forms.

    If you would like the medical form emailed to you, please fill out our online release: www.bit.ly/SunshineEmailRelease.

  • Need a Shot Record (SC Immunization Certificate)?

    If you need a SC Certificate of Immunization for school, daycare, or for your records, please call our office at 803-980-7337 option 3, and leave a message with a request for a shot record, your child’s name and date of birth, your name and a phone number where we can reach you. We need at least 24 business hours’ notice for all shot record requests. Shot records may be picked up Monday through Friday during business hours. If you are coming for a well child visit, however, we can give you an updated shot record while you are here--after you receive any shots that may be due. 


    If you would like your shot record emailed to you, please fill out this online release: www.bit.ly/SunshineEmailRelease.


    Note: Your account must be in good standing to receive a signed/certified immunization certificate. If not, we will simply provide you with an uncertified copy of your immunization record.

Prescription Refills

If you are calling about any of the types of medications listed, please follow the directions below. For all other prescription refills, please call your pharmacy. They will contact us for refills. If you do not hear from us by the end of the day, you can call your pharmacy to make sure the refill has been filled before going there to pick it up. If we do not approve the refill, we will call you or tell the pharmacy to call you. Antibiotics will not be refilled unless discussed with your provider at a previous visit.

  • ADD/ADHD Medications: Do not call the pharmacy. As long as we prescribe your child's ADD/ADHD medications, you will need to fill out our HIPAA-compliant online form to request a refill each month. The form can be found here: www.bit.ly/sunshinerefillIt can be filled out on any device and any browser. Please bookmark it for future reference. Once it's received, we will send your prescription to your pharmacy within 24-72 business hours. Call your pharmacy to make sure the prescription has been filled before going there to pick it up.
  • Asthma or Eczema Medications: You must leave a message with our nurse requesting which medication you want refilled and how you’ve been using it. Do not call the pharmacy. Our staff will call you to ask specific questions before the medications will be refilled, and after we speak with you, the prescription will be sent to your pharmacy within 24-48 business hours (sooner for rescue medication). Call your pharmacy to make sure the prescription has been filled before going there to pick it up.
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